Privacy Policy

At Ben Ledi Bees, we are committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or purchase our products and services.

1. Information We Collect

A. Information You Provide Directly

We may collect personal information when you:

  • Purchase a product or book an experience

  • Contact us through email, forms, or social media

  • Sign up for newsletters or updates

  • Redeem or purchase a gift card

This may include:

  • Name

  • Email address

  • Phone number

  • Billing/shipping address

  • Payment details (processed securely by third-party providers)

  • Any additional information you voluntarily provide

B. Information Collected Automatically

When you browse our website, we may automatically collect:

  • IP address

  • Device type

  • Browser type

  • Pages visited

  • Time spent on pages

  • Cookies and tracking data

This helps us improve our website performance and user experience.

2. How We Use Your Information

We use your information to:

  • Process orders, bookings, and payments

  • Provide customer service and respond to enquiries

  • Send order updates, confirmations, and important notifications

  • Improve website performance and user experience

  • Send marketing emails (only with your consent)

  • Protect our website from fraud or misuse

We never sell your data.

3. Legal Basis for Processing (GDPR Compliance)

If you are in the UK or EU, we process your information on the following legal bases:

  • Contractual necessity: To complete your orders or bookings

  • Legitimate interest: Improving our services and preventing fraud

  • Consent: For newsletters and optional marketing

  • Legal obligation: For record-keeping and tax requirements

4. How We Store and Protect Your Data

We take security seriously and implement measures to protect your personal information, including:

  • Secure servers

  • Encrypted payment processing through trusted third-party providers

  • Restricted access to personal data

  • Regular security reviews

Payment information is never stored on our servers.

5. Sharing Your Information

We only share your information with trusted third parties when necessary, such as:

  • Payment processors (e.g., Stripe, PayPal)

  • Email and marketing tools

  • Delivery and courier services

  • Website hosting and analytics services

These partners are required to protect your data and use it only for the purposes we specify.

We do not sell or trade personal information to third parties.

6. Cookies and Tracking Technologies

Our website uses cookies to:

  • Improve site functionality

  • Analyse user behaviour

  • Enable online bookings and purchases

  • Deliver relevant content or preferences

You can disable cookies in your browser settings at any time.

7. Your Rights (UK & EU Users)

You have the right to:

  • Access the personal data we hold about you

  • Request corrections or updates

  • Request deletion of your data (“right to be forgotten”)

  • Restrict or object to processing

  • Withdraw consent at any time

  • Request a copy of your data

To exercise any of these rights, contact us at:
[Insert Email Address]

8. Data Retention

We retain your information only for as long as necessary to:

  • Fulfil your orders and bookings

  • Meet legal, tax, and accounting obligations

  • Maintain business records

Marketing emails are retained until you unsubscribe.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

10. Children’s Privacy

Our services are not directed at children under 16. We do not knowingly collect data from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. The “Last Updated” date at the top will reflect the latest version.